Requests for credits or returns must be made within 7 days of delivery of goods. All goods to be returned, whether defective, incorrectly sent or otherwise, must be authorised by Makeuwell Pty Ltd.
Please email firstname.lastname@example.org to discuss your return and we will provide you with a Return Authorisation Number and send a form which is to be included with all goods authorised for return. Makeuwell Pty Ltd will not accept return of any goods:
- Without a Returns Authorisation Number and completed form
- With Price Tags or Markings
- With damaged or soiled packaging
- Outside of the 7 days-from-delivery notice period
Requests for return/credit of goods due to errors in order processing or damaged items will be arranged at the expense of Makeuwell Pty Ltd. Items ordered in error may be accepted for return at the cost to the customer.
CONDITIONS FOR ACCEPTANCE OF ITEMS FOR CREDIT
The following criteria MUST be met in order for items to be accepted for return:
- Stock returns for any reason must be notified within 7 days of receipt
- Items must be returned to Makeuwell Pty Ltd within 14 days of receipt, unless otherwise approved by Makeuwell Pty Ltd
- Items must be properly and securely packed in a box and must be accompanied by the Return Authorisation form issued by Makeuwell Pty Ltd.
- Box must be clearly addressed to Makeuwell Pty Ltd, 3-5 Sabre Court. Tullamarine VIC 3043.
- Box must have the sender’s name and address on the parcel.
Unless the item is being returned due to damage on receipt, it must be received back by Makeuwell Pty Ltd in original condition. This includes (but is not limited to) ensuring that any price stickers have been removed without damage to labels prior to return. Any damage incurred in transit back to Makeuwell Pty Ltd, due to poor packaging or otherwise, is solely the responsibility of the customer. Items will not be credited if deemed not to be in original condition.
If item is being returned due to change of mind or customer error, all return freight costs are to be covered by the customer.
PRODUCT RETURNS CHECKLIST
Please ensure that:
- Authorisation form is completed and put inside box with products
- Items are in original condition with price stickers removed
- All items have been carefully and securely packaged in a box for return. Items in bags will not be accepted for return.
- A clearly printed label with the appropriate Makeuwell Pty Ltd address has been placed on outside of box.
- Sender’s name and address has been clearly printed on outside of box.